Credit Card Terms
Summary: Credit card payments carry a 4% processing fee. Return, cancellation, freight-damage, and warranty terms are governed by the Return, Cancellation, Freight Damage, and Warranty Policy. Prestige may respond to disputes with complete transaction documentation.
1. Preferred Payment Methods
To keep pricing as low as possible and avoid processing fees, we strongly prefer the following methods for all transactions, and require them for equipment orders. Specific account details are provided directly on your invoice or by calling our office at 813-519-3232.
- Wire transfer / bank transfer — no fee, fastest clearing for equipment orders
- Cashier's check — accepted for equipment orders, subject to clearing
- Zelle — available for service invoices and deposits (no fee)
- Venmo — available for smaller service invoices (no fee)
- PayPal — available upon request
2. Credit Card Processing Fee — 4%
Credit card payments — including Visa, Mastercard, American Express, Discover, PayPal Goods & Services, and any card-on-file arrangement — are subject to a 4% processing fee added to the invoice total. This fee covers merchant processing, interchange, and gateway costs incurred by the Seller.
To pay by credit card, call 813-519-3232. Card payments are not processed automatically; each card transaction is arranged by phone and confirmed in writing.
3. Authorization & Consent
By providing a credit card number and authorizing a charge — in writing, verbally over the phone, by email confirmation, or by signing an invoice or sales order — the Client:
- Authorizes Prestige Hyperbaric (Prestige Hyperbaric and Wellness LLC) to charge the total amount of the invoice, including the 4% processing fee and any applicable taxes, to the card provided.
- Confirms that the Client is the authorized cardholder or has express written authorization from the cardholder to use the card for this purchase.
- Agrees that the transaction is for goods and/or services legitimately ordered and authorized under the invoice, sales order, or related sales documentation.
- Acknowledges that the Seller may submit order, policy-acceptance, shipping, delivery, and communications records when responding to a payment dispute. Nothing in these terms removes rights that cannot lawfully be waived.
4. Custom & Special-Order Equipment — Tier 3 Cancellation Rules
Tier 3 cancellation and freight-return terms are controlled by the Return, Cancellation, Freight Damage, and Warranty Policy.
Freight, oversized, made-to-order, and capital-equipment orders — including chambers, red light beds, saunas, cold plunges, PEMF systems, concentrators, and configured safety systems — may be cancelled without fee only by written notice received within 24 hours after the order timestamp.
After 24 hours, those Tier 3 orders are non-cancellable. A written exception before shipment or production commitment may be allowed at Prestige’s discretion, less the 35% restocking/cancellation fee and nonrecoverable manufacturer, freight, storage, handling, payment-processing, and third-party costs. Nothing here removes rights that cannot lawfully be waived; see the controlling policy.
5. Chargeback Procedure
The Seller may respond to a payment dispute concerning a legitimate, authorized, delivered, or in-production order. In response to any chargeback, the Seller will submit to the card network and issuing bank:
- The signed sales order, invoice, and payment authorization
- Written communications documenting the order and delivery
- Shipping and installation records
- These Credit Card Terms and the Payment Terms accepted at time of purchase
- Manufacturer production records for custom equipment orders
Prestige may use the card network’s dispute process and the records listed above to respond to a dispute. This does not limit a cardholder’s rights under applicable law or card-network rules.
6. Card Handling & PCI Compliance
- Card numbers are collected only by phone at 813-519-3232 or through a secure PCI-compliant payment link sent to the Client.
- Card numbers are not stored by the Seller after processing unless the Client has explicitly authorized a card-on-file arrangement in writing.
- Card numbers are never accepted by email, text message, or unsecured web form.
7. Card Declines & Failed Charges
If a credit card charge is declined, reversed, or fails to clear, the order will be placed on hold and the Client will be notified. Equipment orders will not be submitted to the manufacturer and services will not be scheduled until payment is received in cleared funds.
8. Refunds on Card Payments
Where a refund is approved after inspection under the controlling policy, it is issued to the original payment method within 10 business days, less stated fees and costs as permitted by law. Tier 3 orders are governed by Section 4 above and the controlling policy.
9. Warranty — Governed by Separate Policy
Warranty coverage on all products, spare parts, and services is governed exclusively by the Prestige Hyperbaric Warranty Policy. These Credit Card Terms do not modify, extend, or shorten the applicable warranty period. Payment by credit card does not create any additional warranty rights beyond those set out in the Warranty Policy. A warranty claim is not a return request; a covered remedy is repair or replacement at Prestige’s option under the Warranty Policy.
10. Governing Terms
These Credit Card Terms are in addition to, and incorporated into, the Seller's Payment Terms, Terms & Conditions, and any applicable warranty documentation. They are governed by the laws of the State of Florida, with exclusive jurisdiction in Pasco County, Florida. In the event of a conflict, the more specific provision controls.
11. Contact Us
Questions about credit card payments? Reach out to us:
- Email: prestigehyperbaric@gmail.com
- Phone: 727-591-4268
- Address: 4038 Louis Ave, Unit 108, Holiday, FL 34691
- Website: www.prestigehyperbaric.com